By Club Med · November 2020
Club Med is ready to welcome you back for a safe and unforgettable getaway.
This is it! Two of Club Med’s most emblematic resorts in Mexico and in the Caribbean have reopened their doors a few weeks ago: Club Med Cancún Yucatán and Club Med Punta Cana, Dominican Republic.
Club Med’s amazing team is ready to welcome you for a stay as safe as unforgettable, when you will be ready to travel again.
Rediscover a fully redesigned Club Med Cancún Yucatán, the ultimate all-inclusive family resort located at the tip of the iconic Riviera Maya. With three white sand beaches next to the world’s second largest coral reef, this magnificent resort offers an extensive array of water and land sports, a variety of activities for families and kids of all ages, and direct access to ancient Mayan wonders. Enjoy an authentic Mexican dining experience, a new wine cellar, and a totally revamped resort center including a new main pool and lounge area. The perfect family getaway!
A world of the Chief of Village, Olivier Sanchez: “The Village is beautiful, the team did a fantastic job, we are ready and excited to welcome our guests. Sea, Sports, Spa, Sunset... are waiting for you!”
Located on the breathtaking island of Hispaniola, Club Med’s all-inclusive Punta Cana resort welcomes couples and families alike for an unforgettable and safe vacation. Enjoy premium services and partake in unique activities alongside a stunning panoramic stretch of turquoise beach. Head to the new Zen Oasis, a sophisticated adults-exclusive hideaway, perfect for moments of relaxation during your stay. Looking for a little excitement? Experience CREACTIVE by Cirque du Soleil; a creative playground inspired by the world-renowned acrobatic shows. Leisure, fun, or sun, no matter what you’re craving, this resort is sure to have it!
A world of the Chief of Village, Abdel Osmani: “The whole Team of Punta Cana is delighted to welcome you back in this amazing Village with new safety and hygiene measures! We hope to see you soon!”
At Club Med, you can cancel your stay up to 15 days prior to departure and receive a full refund. For departures through July 2, 2021.*
Enhanced Hygiene & Safety Measures
Club Med have gathered a committee of specialized doctors and professors to bring you Safe Together, a series of resort-wide health & safety measures. Among the changes you'll find elevated hygiene protocols and housekeeping standards, safe distancing guides, limited-contact check-in, reduced resort capacity, temperature checks, and much more.
Emergency Assistance Program
Club Med new Emergency Assistance Program provides all guests traveling by April 30, 2021 with coverage for emergency medical expenses during their stay, including those related to COVID-19.**
* For new bookings made between May 18, 2020 and December 31, 2020 on any Club Med resort worldwide, you can modify or cancel for free and receive a full refund on your package (land and air portions) if your flights were booked with Air Canada, Air Transat or Westjet:
Up to 15 days prior to departure for stays on and prior to July 2nd, 2021 (100% charge if 14 or less)
Up to 61 days prior to departure for specific 2020 2021 Holiday weeks, including Christmas 2020, New Year’s 2020, Spring Break 2021, and stays starting July 3rd, 2021 (25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less).
Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas 2021, New Year’s 2021 and other weeks) (100% charge if 91 or less)
Refund excludes membership fees and optional insurance. All refunds will go back on the same form of payment. If the cancelled booking was paid using a future travel credit, the refund will be issued as a credit for future travel to be used prior to the expiration date of the original future travel credit. If your flights were not booked with Air Canada, Air Transat or Westjet, the air portion will follow the airlines’ policy in effect.
For US members (G.Ms): For new bookings made on or after May 18, 2020, on any Club Med resort worldwide, you can modify or cancel for free and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare): Up to 15 days prior to departure for stays on or prior to July 2nd, 2021(100% charge if 14 or less) Up to 61 days prior to departure for specific 2020 - 2021 Holiday weeks, including Christmas 2020, New Year’s 2020, President’s Day 2021, and stays starting July 3rd, 2021(25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less) Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas 2021, New Year’s Eve 2021 and other weeks) (100% charge if 91 or less) The above policy is not applicable when booking any non-refundable rate travel.
** Club Med Emergency Assistance Program provides all guests traveling before April 30th, 2021 with coverage for emergency medical expenses during their stay, including those related to COVID-19. This Assistance Agreement constitutes the general conditions of the contract concluded between EUROP ASSISTANCE, a business governed by the Insurance Code, and CLUB MEDITERRANEE, on behalf of its clients. It specifies the content of and the limits on the services to be provided by EUROP ASSISTANCE for CLUB MEDITERRANEE clients. The Assistance is provided by EUROP ASSISTANCE, and not by Club Med. Any enrollment in Club Med, or through the intermediary of a travel agent, makes the G.M eligible for EUROP ASSISTANCE services, which cover assistance for persons. This coverage supercedes any previously existing coverage and is subject to change without notice. A complete description of coverage is available upon request and also in the Basic Insurance document you will receive by electronic mail before departure if you made a reservation. Call your Travel Agent or our Club Med call center for more details.
Please send us a message if you have any questions or comments about anything you see in the e-zine. We’d love to hear from you!